Future Service Programme

Rating: Exempt under Section 43 - Commercial interests

Schedule: Exempt under Section 43 - Commercial interests

Cost: Exempt under Section 43 - Commercial interests

Source: NISTA Major Projects Annual Report 2025-26 (data)

Rating: Compared to financial year 23/24-Q4, the Infrastructure Project Authority's Delivery Confidence Assessment rating at 24/25-Q4 remained at AMBER. This is primarily due to the following factors‚ There are still significant challenges that the programme is addressing to ensure a successful transition CSPS Pensions Administration of services from MyCSP to Capita in December 2025. The contract with Capita was signed on the 17th November 2023 and the two year transition commenced on 8th December 2023. To ensure that the Cabinet Office was able to maximise the success of the complex transition of Services, a schedule of 12 Transition Milestones, each with defined deliverables and timescales, was negotiated and embedded within the Contract in Schedule 6.1 Transition Plan. Each Transition Milestone has payments associated with it which is documented in Schedule 7.1: Charges and Invoicing . Of the 6 Transition Milestones that Capita should have delivered by May 2025, 3 were late: - TM 4 was delivered 3rd June 2025 (original schedule date 30 Sept 24) - TM 6 was delivered 3rd June 2025 (original schedule date 31st April 24) - TM 5 is still to be delivered and the date is tbc (original schedule date 31st December 24) TM5 continues to be delayed due to some of the calculations not being on track for automation, as per the contractual requirements. Capita have provide Cabinet office with the detailed assessment of which Work Package 4 & 5 calculations will be run manually between December 2025 and March 2026, as well as providing CO with a details summary of the Scope of Day 1 (December 25) and Day 2 (March 26) delivery. Both of these products are being reviewed by Cabinet Office to ensure that there is no visible impact to Employers or members, and are scrutinising Capita resource plans to ensure that they have an appropriate level of FTEs to run the service with manual calculations for a short period of time. Furthermore due to internal delays within Capita's internal programme which is developing the core generic functionality for the Pension Administration Solution, CSPS will be adopting an duel release approach. The 1st release of functionality on 01/12/25 will ensure that we can move from MyCSP with a fully functional service. The 2nd release, scheduled for March 26, will delivery the remaining functionality which will meet the full contractual requirements. This effectively extends the transition by 3 months. However, Capital will begin running the CSPS service from 01/12/25 and will be required to adhere to all KPI and SLs outlined in Schedule 2.2 of the contract. The Cabinet office Programme Team are working closely with colleagues within the Markets Suppliers Team, Technical Design Authority and Security teams to ensure that, despite delays on some functionality, that implementation is technical sounds and secures the sensitive data set and retains significant commercial leverage over Capita to ensure that contract requirements are fulfilled. To ensure that The Programme is prepared for all eventualities, work on contingency options is underway, should there be any Red Lines (as defined by the Cabinet Office Minimum Viable Product) breached by Capita's delivery. All contingencies would be at the cost of Capita, as a liability clause up to the value of £60 million for failure to deliver transition within the 2 year window was negotiated into the contract.

Schedule: Compared to financial year 23/24-Q4, the project's end-date at 24/25-Q4 increased from 31/12/2024 to 30/09/2026. This is primarily due to the following factors‚ The delivery schedule for CSPS Pensions Administration transfer is driven by the contractual obligations of the incoming supplier to delivery transition within a 2 year window. This window ends on 8th December 2025. Furthermore the Termination Assistance Period with the incumbent supplier, MyCSP comes to an end on 31st December 2025. Due to internal delays within Capita's internal programme which is developing the core generic functionality for the Pension Administration Solution, CSPS will be adopting an duel release approach. The 1st release of functionality on 01/12/25 will ensure that we can move from MyCSP with a fully functional service, which is prior to the end of the Termination Assistance Period. The 2nd release, scheduled for March 26, will delivery the remaining functionality which will meet the full contractual requirements. This effectively extends the transition by 3 months. However, Capital will begin running the CSPS service from 01/12/25 and will be required to adhere to all KPI and SLs outlined in Schedule 2.2 of the contract.

Cost: Compared to financial year 23/24-Q4, the project's departmentally agreed Whole Life Cost at 24/25-Q4 (measured in £m) remained at 239. This is primarily due to the following factors‚ Baseline Whole life cost for the programme Programme remains the same as the contracts being delivered are a fixed price (including transition).

Source: NISTA Annual Report 2024-25 (data)

Rating: Compared to financial year 22/23-Q4, the Senior Responsible Owner's Delivery Confidence Assessment rating at 23/24-Q4 remained at Amber. This is primarily due to the following factors. Findings from the IPA Gate review (June 2023) surrounded programme resourcing. Including the continuity of the Programme Director, recruiting an Exit Manager to support exit of the incumbent supplier for the CS Pensions Scheme and implementation of succession planning. The programme has since secured the incumbent Programme Director until October 2025. An appointment was made for the Exit Manager but resigned a few days after their start date. Contingent Labour is being pursued to fulfil this role. On succession planning the Programme team is working with the wider Pension Directorate to develop a new Target Operating Model to support the ongoing delivery of the contract, including the definition of the capability requirement of staff and detailed plans on how to achieve this. A component of this model will be a detailed succession plan, utilising the capability model to identify talent and ensure processes are in place to develop these individuals.

Schedule: Compared to financial year 22/23-Q4, the project's end-date at 23/24-Q4 decreased from 2025-12-31 to 2024-12-31. This is primarily due to the following factors. N/A

Cost: The project's departmental-agree Whole Life Cost at 23/24-Q4 is 239m. This is primarily due to the following factors. [text ends here in the published file]

Source: IPA Annual Report 2023-24 (data)