Single Customer Account
HMRC (reports to the Treasury) · HMRC_0032_2122-Q3 · Last reported March 2024
Department page: HM Treasury
| Data as at | Rating | End date | Whole-life cost |
|---|---|---|---|
| March 2024 | Green (NISTA's independent assessment) | 30 June 2025 | £126m (price basis not stated) |
Each year’s cost is shown with its price basis. Costs are not compared between years: the March 2024 and March 2025 reports state no price basis, and from March 2026 costs are in 2024/25 prices.
The department’s commentary
This is the department’s own commentary. It may use different prices from the table above, so its figures may not match.
March 2024
Rating: Compared to financial year 22/23-Q4, the Infrastructure Project Authority's Delivery Confidence Assessment rating at 23/24-Q4 decreased from Amber to Green. This is primarily due to the following factors. Following an IPA Gate 0 Review in March 2024, the review found a well-run and led programme, which is on target to deliver agreed scope and consequent savings. The review concluded that the programme's Delivery Confidence Assessment is Green and has been supported by six recommendations which will be worked on immediately. A plan of action is underway to address each of these and will be tracked via the SCA Programme Board.
Schedule: Compared to financial year 22/23-Q4, the project's end-date at 23/24-Q4 decreased from 2026-03-31 to 2025-06-30. This is primarily due to the following factors. The programme is on track to complete by the scheduled end date of 30th June 2025, which is the end of the programmes delivery phase.
Cost: Compared to financial year 22/23-Q4, the project's departmental-agree Whole Life Cost at 23/24-Q4 remained at 126m. This is primarily due to the following factors. The whole-life estimate remains unchanged at 126.3m, covering the projected end to end expenditure of an initiation phase, followed by three years of delivery, followed by associated live running cost of support and maintenance.
Source: IPA Annual Report 2023-24 (data)
Names, figures, dates, ratings and commentary are as the department reported them. Where a rating, cost or date is withheld, the file’s wording is shown. Every major project →